Insight & Advice from iDrive's team of shipping experts

If backorders or out-of-stock items are a common occurrence, it can be damaging to a brand’s reputation. In this article, we’ll discuss what backorders are, how to avoid them, and how to protect your customers when they occur.

When you hear ‘carrier’ you likely think of the big guys: UPS, FedEx, the USPS, etc. But when you hear of regional carriers, what comes to your mind? Today we’re explaining who regional carriers are and what they do.

It’s time to seriously consider improving your demand forecasting techniques. In this article, we’ll discuss the types of demand forecasting and the top four strategies for getting the most out of 2023.

Amid all the talk of recession and the eye-popping statistics on inflation, many businesses are turning to a strategic focus: customer retention. There are many ways to do this, but one that quickly comes to mind is shipping experience.

Small business owners are passionate about their product and logistics woes can interfere with their focus. Defining and enforcing consistent practices is difficult, but custom business rules may be able to help.

An often-overlooked aspect of a customer’s experience is what happens after their purchase is placed. This is called the post-purchase experience and plays an extremely important role in creating customer loyalty.

The journey of a product from your business to your customer sometimes can seem as fraught as Odysseus’ adventures in the Odyssey (well, maybe a little less intense). How do you manage customer experience? Data is key.

The parcel shipping landscape is undergoing seismic shifts as we move into 2024. With big players like UPS and FedEx seeing dips in their average daily volumes, they’re resorting to increasingly opaque pricing strategies, particularly...