Contact iDrive

We’d love to answer your questions and help you find the right solution for your business
Give us a call
888.797.0929
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sales@idrivelogistics.com
Customer service
support@idrivelogistics.com
iDrive Logistics in Lehi, UT USA
Have inquiries or other questions for our team? 
Give us a call and we'll be happy to answer your questions and get you to the right team member.
10850 Ashton Blvd #400
Lehi, UT 84043
Give us a call
888.797.0929
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Frequently asked questions
Are you a carrier?

iDrive Logistics is not a carrier like UPS and FedEx; rather, we partner with companies like yours and work with the carriers to create tailored agreements that truly align your business with the best supply chain solution, bringing significant savings to your bottom line.

What if I have been told I already have the best rates?

Most of our clients had a similar response, which is why we offer a complete shipping analysis. Worst case scenario, we come back and validate that your rates are unbeatable. However, with a 100% success rate, we are confident we would come back with savings.

Does iDrive use Benchmarking to get me the best rates?

We will never use benchmarking. Although benchmarking can be an effective tool in helping companies improve many areas of their business, in regard to pricing and rates in the parcel world, it can be very misleading and actually harm the relationships you have with your carriers. The problem with benchmarking when evaluating a pricing agreement is that no two shippers are enough alike when it comes to cost to serve for a carrier that they can be compared. Pricing the carrier can offer will not be identical for different shippers and cannot be compared or "benchmarked". This will be true whether using the amount spent with the carrier, the number of packages shipped, or when using shippers from the same industry for comparison. A shipper comparing themselves to another will either feel they are not being treated well by the carrier(s), leading to contention, or they will leave dollars on the table.

What if I already have a 3PL?

Let's chat. 3PL services can vary broadly, and we want to be sure your entire supply chain is running as optimally as possible. It all starts with a small parcel spend analysis. If you want a jump start, check out iDrive iQ and create a free account. Then, one of our experts will reach out with customized suggestions for your shipping spend.

We have international locations. Can you still work with us?

There is a good chance we can. Sign up for a free account and we'll get started.

I have utilized the services of other auditors, negotiators and bench-markers and have never been able to save money. What makes you different?

Our team members have been on both sides of the carrier negotiation table. They have worked with the major carriers to help create the terms of shipping agreements, and they understand carrier-shipper cost models. All that knowledge has been baked into.

Our end goal is to improve your relationship with your carrier, starting with looking at every cost you are being charged. Every shipping situation is different, making benchmarking an ineffective approach to working with your carrier. If processes such as benchmarking have not lowered your spend in the past, there are reasons why. To help us determine how we can work with you to manage your shipping terms, and create a free account and we can get the ball rolling!

Someone is already auditing for me. What makes you different?

Auditing is only one part of what we do. We review every aspect of your supply chain and your transportation logistics. We take the data from your shipping spend and provide suggestions to make your entire shipping process more visible so you are equipped to make better decisions.

What's the catch?

There is no catch. If you have the best agreement terms, we will confirm, so you know for sure. You will not owe us a dime if we cannot help you with a better agreement.

How to transaction fees work?

MemberStack charges a flat transaction fee of 10% on the Startup plan and 3% on the Pro plan, and 1% on the Scale plan. Stripe charges an additional credit card processing fee that depends on a few different factors. See Stripe's pricing for more details.

What can I protect with MemberStack?

We’re working on a content management system that would make it possible to store anything securely on any website. Although, it’ll be a few months before something like this is ready (01/2019). Until then, MemberStack protects pages and content on those pages using redirects. They can't be "turned off" from a browser, but there are ways to access the HTML of a page if you know what you're looking for, and what you're doing. Therefor, we don't recommend using MemberStack to protect highly sensitive information.

Who should apply for the Startup Plan?

Pre-revenue companies, students, and other folks who can't (yet) afford the $25/mo fee. We've been there, so we're happy to work with you. 

Warning! Not everyone is accepted into our Startup plan.

How do I get the money I earn through MemberStack?

Stripe! A stripe account is required to use MemberStack and receive payouts. Money you earn will be transferred directly into your bank account.

Do you have a free trial?

We sure do! Test MemberStack for as long as you need without entering your credit card. While you're in a free trial you're unable to invite more than 1 client or staff,  connect a stripe account, and allow more than 5 users to sign up for a free membership.

Do you offer discounts for students or nonprofits?

We do not offer any discounts for students or nonprofits at this time. However, We do offer a 10% recurring discount to any websites that include our logo and link on sign up and login pages. You're also welcome to apply to our Startup program if you're unable to afford the $25/mo plan.

Is there someone I can talk to about my project?

Absolutely! You can reach us via he chat widget in the bottom right corner, or by email. Try team@memberstack.io. We're happy to help!

Does MemberStack have an API?

We sure do! Please contact engineering@memberstack.io for more information.

Still have questions? Get in touch