Shipping
Optimized eCommerce shipping solutions and discounted rates
Save money while ensuring your customers get exactly what they want when they want it.
Carriers we ship with
Trusted by hundreds of brands
Customer experience is our top priority
Half of the customer experience takes place between checkout and home delivery. Here's what iDrive does to ensure your customers have the best experience possible.
-
Step 1
Shopping cart & Checkout audit
Cart abandonment at checkout means losing customers you've already paid to acquire. This happens when your cart shows unexpected or incorrect shipping options. iDrive will assess your storefront and checkout process to determine which shipping options to offer for more conversions.
Let's get started -
Step 2
Shipping Rate & Carrier Optimization
Shoppers want an "Amazon-like" shipping experience. iDrive optimizes the right combination of rates and carriers to deliver packages at the price and speed that customers demand, regardless of your overall zone distribution.
Let's get started -
Step 3
Pick, Pack & Ship efficiency
Every iDrive warehouse strives for timely and accurate order processing. We hold ourselves accountable for doing our part, so your packages get delivered accurately and on time. We stand behind our services with a satisfaction guarantee.
Let's get started -
Step 4
Tracking, Delivery & Returns
Today, customer-facing tracking apps are a need, rather than a want. A good post-experience with tracking and returns leads to brand loyalty and repeat purchases. iDrive provides the perfect solution to ensure customer visibility and satisfaction.
Let's get started
See how much iDrive could be saving you on your shipping
Reach out to get your FREE shipping spend analysis based on your current shipping data.
All-in-one Shipping Platform
Are you tired of paying multiple software subscription fees for services that should be integrated into a single fulfillment and shipping offering? With iDrive, you will get your domestic and international parcel shipping, tracking, returns, insurance, analytics, and shipping bills all in one place with an easy-to-manage user interface.
Take control of your shipping with iDrive’s powerful dashboards and reporting capabilities. Integrate with any ERP or accounting software.
Avg. shipping savings
21%
Key Features
-
Shipping Rates Our significant volume discounts across a wide variety of carriers ensure your customers have the right post-checkout experience at the lowest possible cost to you.
And, because we account for zones in our rate shopping, your customers gets better options at the checkout. -
Carrier options Better delivery options lead to better experiences for customers and additional cost savings for you. iDrive has direct contracts with most carriers, so that when we rate shop for a given service level, we are sure to get the best price/service combination.
-
Tracking
Increase customer satisfaction and reduce WISMO tickets by providing complete shipping transparency to your customers. Use our branded push notification tracking solution to let your customers know the status of their shipment as it becomes available from the carrier.
-
Returns
Many customers check the return policy before buying a product or expect free returns, like Amazon. At iDrive, we make sure you have a return process that is both economical and hassle-free for your customers. We understand that customer confidence in the returns process leads to repeat purchases and brand loyalty.
-
Data & Analytics Most 3PLs are not shipping experts, but iDrive understands the value of making optimal shipping choices. We provide you with the tools, dashboards, and data you need to make the best decisions possible. Don't worry if shipping isn't your strong suit; we watch your data for you and will make suggestions to help you optimize your shipping whenever it makes sense.
-
Shipping options
similar to Prime-like shipping speeds Amazon Prime shipping has become the gold standard for ecommerce shipping. No matter where you sell, it's important to have a 2-day or expedited shipping options for customers who need their products urgently. iDrive knows how to accomplish this and has the shipping options and network to compete with Amazon.
-
International
Grow your topline sales with a well-executed, shopping cart-enabled international selling and shipping strategy. Unlike other 3PLs, we help you implement this strategy and make proven recommendations that will drive new customers to your storefront and revenue growth for your business.
-
Dedicated Support
Shipping issues are inevitable, but your response is crucial to customer satisfaction and retention. As an iDrive client, you get dedicated shipping support from a knowledgeable shipping advisor to help assist you with anything that comes up. Now that's peace of mind!
-
Consolidated Billing
Managing and reconciling carrier invoices is difficult and time-consuming. At iDrive, we've spent over a decade developing data validation and normalization techniques to standardize carrier invoice data and provide it in a way that it can be easily viewed and integrated into ERP and accounting systems.
Brands love our shipping service
-
Everyone at iDrive is very approachable and friendly. When we have criticisms or issues, it's easy to approach them and bring it up. It's important to have a good working rapport with the people that deal with on a daily basis so if anything goes wrong you know going to listen to you and work their hardest to try to keep that from happening again.
Michelle Williams T3 Daily Operations -
I appreciate the dedicated shipping resources I get with iDrive. My account manager goes above and beyond to make sure that my rates and shipping options are aligned with my customers' expectations, and that I am always aware of any issues that come up with the carriers. On the fulfillment side, iDrive has a done a good job communicating and keeping me updated on the things I care about most.
Andrew Beltran Co-Founder Original Grain -
The iDrive Logistics team has been a great resource for supporting our fulfillment growth and providing visibility for our day-to-day operations.
Lauren Winter Operations Coordinator -
Our number of orders shipped has grown 300% since we switched to iDrive in just the last year. I'm glad we've had iDrive as a partner to do that because I don't know that we could have grown as quickly with our last fulfillment center.
Robie Helm Director of Operations -
We wanted someone that could, bare minimum, ship out fast and could fulfill orders reliably, iDrive does such a good job in such a professional way that it's become almost thoughtless on our side. Whereas with our other 3PL before it was a very hands on thing making sure things get sent out.
Ben Perkins Founder
Satisfaction Guarantee
As an extension of your business and steward of your brand, we take our fulfillment and shipping responsibilities seriously. As such, we guarantee that on the rare occasion we make a mistake, we will fix it quickly and at no additional charge to you.
Our Guarantee
-
We will always act in your best interest -
We will receive inventory in a timely manner (within 2 business days)
-
We will accept zero shrinkage within the warehouse
-
We will ship your orders on time and in accordance with you SLA
-
We will ship your order accurately or cover the costs to fix the mistake
Let's get started
If you're considering switching 3PLs to a more professional service or are looking for the first time, we'd love the opportunity to show you what iDrive has to offer.
