Shipping

Customer experience is our top priority

Half of the customer experience takes place between checkout and home delivery. Here's what iDrive does to ensure your customers have the best experience possible.

Shopping cart & Checkout audit

Cart abandonment at checkout means losing customers you've already paid to acquire. This happens when your cart shows unexpected or incorrect shipping options. iDrive will assess your storefront and checkout process to determine which shipping options to offer for more conversions.

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Shipping Rate & Carrier Optimization

Shoppers want an "Amazon-like" shipping experience. iDrive optimizes the right combination of rates and carriers to deliver packages at the price and speed that customers demand, regardless of your overall zone distribution.

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Pick, Pack & Ship efficiency

Every iDrive warehouse strives for timely and accurate order processing. We hold ourselves accountable for doing our part, so your packages get delivered accurately and on time. We stand behind our services with a satisfaction guarantee.

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Tracking, Delivery  & Returns

Today, customer-facing tracking apps are a need, rather than a want. A good post-experience with tracking and returns leads to brand loyalty and repeat purchases. iDrive provides the perfect solution to ensure customer visibility and satisfaction.

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See how much iDrive could be saving you on your shipping

Reach out to get your FREE shipping spend analysis based on your current shipping data.

All-in-one Shipping Platform

Are you tired of paying multiple software subscription fees for services that should be integrated into a single fulfillment and shipping offering? With iDrive, you will get your domestic and international parcel shipping, tracking, returns, insurance, analytics, and shipping bills all in one place with an easy-to-manage user interface.

Take control of your shipping with iDrive's powerful dashboards and reporting capabilities. Integrate with any ERP or accounting software.

Avg. shipping savings

21%

Key Features

Shipping Rates

Our significant volume discounts across a wide variety of carriers ensure your customers have the right post-checkout experience at the lowest possible cost to you.

And, because we account for zones in our rate shopping, your customers gets better options at the checkout.

Carrier options

Better delivery options lead to better experiences for customers and additional cost savings for you. iDrive has direct contracts with most carriers, so that when we rate shop for a given service level, we are sure to get the best price/service combination.

Tracking

Increase customer satisfaction and reduce WISMO tickets by providing complete shipping transparency to your customers. Use our branded push notification tracking solution to let your customers know the status of their shipment as it becomes available from the carrier.

Returns

Many customers check the return policy before buying a product or expect free returns, like Amazon. At iDrive, we make sure you have a return process that is both economical and hassle-free for your customers. We understand that customer confidence in the returns process leads to repeat purchases and brand loyalty.

Data & Analytics

Most 3PLs are not shipping experts, but iDrive understands the value of making optimal shipping choices. We provide you with the tools, dashboards, and data you need to make the best decisions possible. Don't worry if shipping isn't your strong suit; we watch your data for you and will make suggestions to help you optimize your shipping whenever it makes sense.

Shipping options  similar to Prime-like shipping speeds

Amazon Prime shipping has become the gold standard for ecommerce shipping. No matter where you sell, it's important to have a 2-day or expedited shipping options for customers who need their products urgently. iDrive knows how to accomplish this and has the shipping options and network to compete with Amazon.

International

Grow your topline sales with a well-executed, shopping cart-enabled international selling and shipping strategy. Unlike other 3PLs, we help you implement this strategy and make proven recommendations that will drive new customers to your storefront and revenue growth for your business.

Dedicated Support

Shipping issues are inevitable, but your response is crucial to customer satisfaction and retention. As an iDrive client, you get dedicated shipping support from a knowledgeable shipping advisor to help assist you with anything that comes up. Now that's peace of mind!

Consolidated Billing

Managing and reconciling carrier invoices is difficult and time-consuming. At iDrive, we've spent over a decade developing data validation and normalization techniques to standardize carrier invoice data and provide it in a way that it can be easily viewed and integrated into ERP and accounting systems.

Brands love our shipping service

Everyone at iDrive is very approachable and friendly. When we have criticisms or issues, it's easy to approach them and bring it up. It's important to have a good working rapport with the people that you deal with on a daily basis so if anything goes wrong you know they're going to listen to you and work their hardest to try to keep that from happening again.

Michelle Williams

T3 Daily Operations

I appreciate the dedicated shipping resources I get with iDrive. My account manager goes above and beyond to make sure that my rates and shipping options are aligned with my customers' expectations and that I am always aware of any issues that come up with the carriers. On the fulfillment side, iDrive has a done a good job communicating and keeping me updated on the things I care about most.

Andrew Beltran

Co-Founder Original Grain

The iDrive Logistics team has been a great resource for supporting our fulfillment growth and providing visibility for our day to day operations

Lauren Winter

Operations Coordinator

Our number of orders shipped has grown 300% since we switched to iDrive in just the last year. I'm glad we've had iDrive as a partner to do that because I don't know that we could have grown as quickly with our last fulfillment center.

Robie Helm

Director of Operations

We wanted someone that could—bare minimum—ship out fast and could fulfill orders reliably, iDrive does such a good job in such a professional way that we it's become almost thoughtless on our side. Whereas with our other 3PL before it was a very hands on thing making sure things get sent out.

Ben Perkins

Founder

Satisfaction Guarantee

As an extension of your business and steward of your brand, we take our fulfillment and shipping responsibilities seriously. As such, we guarantee that on the rare occasion we make a mistake, we will fix it quickly and at no additional charge to you.

Our Guarantee

We will always act in your best interest

We will receive inventory in a timely manner
(within 2 business days)

We will accept zero shrinkage within the warehouse

We will ship your orders on time and in accordance with your SLA

We will ship your order accurately or cover the costs to fix the mistake

Optimized eCommerce shipping solutions and discounted rates